Returning Products to Aurora Scientific Inc. for Repair

Aurora Scientific Inc. is the exclusive repair centre for all Cambridge Technology Inc. muscle physiology products. These products include the 300B series of muscle lever systems and the 400A series of force transducers.

There are a few simple steps that must be completed before returning your product to Aurora Scientific Inc.

1. Obtain an RMA #.
You may phone, fax or email Aurora Scientific Inc. for a Return Material Authorization number (RMA #). We will require the model and serial number of the product along with your contact information, i.e. your name, address and phone number.

2. Package your instrument.
Use the original packaging materials if available. If you do not have original packaging then ensure that the product is wrapped in bubble pack and placed in a sturdy corrugated cardboard box. If you are returning a force transducer please place the transducer head in the plastic protective box and then place this box in a small cardboard box which can then be placed in the larger box along with the electronics. For force transducer repairs we require the transducer head and the control electronics, please don't send the power cord. When returning a muscle lever system place the motor and lever arm in a small cardboard box and then place the box in the larger shipping container along with the controller. For muscle lever repairs we require the motor, lever arm, motor cable and control electronics. Please don't send the power cord.

3. Prepare shipping documents.
For shipments from outside Canada you must include a Commercial Invoice (CI). We can supply you with a blank CI which you must complete and then include with the shipment. Please click this link to download a blank CI. Alternatively, you can prepare a commercial invoice. This document should be printed on your company's letterhead and must include the following information: Date, Shipper's Name Address and Phone Number (your company information), Consignee's Name Address and Phone Number (Aurora Scientific Inc. is the Consignee), Country of Origin of Goods (this will be USA if your product was purchased from Cambridge Technology and Canada if purchased from Aurora Scientific), Conditions of Sale (include the following statement US GOODS RETURNING TO FACTORY FOR REPAIR, TEMPORARY IMPORT), Number of Packages (normally 1), Description of Goods (e.g. Model 300B Muscle Lever System, Serial Number 1111), Quantity of Each Item (normally 1) and Value for Customs Purposes (the original purchase price of the instrument). Place three (3) copies of your CI in an envelope and mark the outside CUSTOMS PAPERS ENCLOSED. Attach the envelope to the outside of the box.

4. Choose a shipper and prepare the waybill.
You may ship your instrument back to us via the courierof your choice or parcel post. If possible we prefer that you ship via FEDEX. You are responsible for both the shipping and brokerage charges so please mark the waybill accordingly. Please don't ship freight collect. Shipments sent freight collect will be received but you will be invoiced for the shipping charges when your instrument is returned.

5. Prepare and send a purchase order.
After we receive the instrument we will evaluate it and contact you with the estimated repair cost. We require a purchase order before we can repair and return your instrument.

Please fax us the purchase order at your earliest convenience.
Please contact us if you require additional information or assistance with your return.